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GENFLOW TERMS OF SERVICE

Effective Date: [09/28/2026]

These Terms of Service ("Terms") are a legal agreement between Token Dynamics Inc. ("Company," "we," "us," or "our") and you ("User," "you," or "your"). These Terms govern your access to and use of the GenFlow website, API, and any related services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY. SECTION 16 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS.

1. ACCEPTANCE OF TERMS

By creating an account, making a purchase, or otherwise accessing the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you are using the Services on behalf of a company, you represent that you have the authority to bind that entity to these Terms.

2. ELIGIBILITY AND REGISTRATION

  • Age Requirement: You must be at least 18 years of age to use GenFlow. If you are between 13 and 18, you may only use the Services under the supervision of a parent or guardian who agrees to be bound by these Terms.
  • Account Accuracy: You must provide accurate and complete information. You are solely responsible for all activity that occurs under your account.
  • Security: You must safeguard your account credentials. Token Dynamics Inc. will not be liable for any loss or damage arising from your failure to maintain account security.

3. DESCRIPTION OF SERVICE

GenFlow provides AI-powered generative tools for images and videos. The Services are evolving, and we reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, subject to any notice required by applicable law.

Changes to or discontinuation of the Services are subject to the refund obligations in Sections 5 and 11 and any mandatory rights under applicable law.

AI Output Limitations

The Services use probabilistic artificial intelligence systems. Outputs (as defined in Section 6) may vary even when the same or similar Inputs are submitted, and may not fully follow your prompts, instructions, or reference materials. We do not guarantee that any particular generation will achieve a specific creative result.

Outputs may contain factual inaccuracies, fabricated information, visual artifacts, distorted or inconsistent details, incorrect text, or other errors. They may also contain unexpected or inappropriate material. An Output that appears realistic should not be treated as evidence that the people, objects, statements, or events it depicts are accurate or authentic.

You are responsible for reviewing Outputs before publishing, distributing, using them commercially, or otherwise relying on them. Your review should assess their accuracy, appropriateness, and suitability for your intended use, as well as compliance with applicable law and third-party rights. You should make any necessary corrections and obtain any permissions required for your use.

These limitations do not mean that every incorrect or unsatisfactory Output is a technical failure. Refund eligibility and remedies for technical problems are governed by Section 5. Nothing in this paragraph limits our express commitments concerning the Services, our obligations under Sections 5 and 11, or any rights or remedies that cannot lawfully be excluded.

4. FEES, SUBSCRIPTIONS, AND CREDITS

Your use of GenFlow may be subject to payments through subscriptions or the purchase of "Credits" (Tokens).

  • Billing: You must provide a valid payment method. By providing such information, you authorize us to charge all fees incurred to that payment method.
  • Subscription Cycles and Cancellation: Subscriptions renew automatically at the billing frequency disclosed at checkout unless you cancel before the next renewal is processed. You may cancel through your account settings or by contacting [email protected]. For an email cancellation, we will treat the time we receive a clear request identifying your subscription as the cancellation request time. Cancellation takes effect at the end of the current paid term, and your subscription will not renew thereafter. Refund requests are handled separately under Section 5.
  • Credit Nature: Credits are non-tangible, digital tokens used within the GenFlow ecosystem. They have no cash value, do not earn interest, and are not transferable between accounts. This does not affect any right to a refund of amounts paid for Credits under Sections 5 and 11 or applicable law.
  • Credit Validity: Any expiration or rollover rules for Credits will be disclosed before purchase. Cancelling automatic renewal does not, by itself, immediately terminate your current paid access or invalidate separately purchased Credit packs. Credits remain subject to their disclosed validity periods and to any adjustment resulting from a refund under Section 5.

5. REFUND POLICY

5.1 Scope

This Section applies to purchases made directly from Token Dynamics Inc. through GenFlow. Except for the refunds described below, any additional refund rights expressly offered at checkout, or remedies required by applicable law, payments are non-refundable.

The seven-day refund policy below is a voluntary benefit and does not replace or restrict your statutory consumer rights.

5.2 Initial Subscription Purchase

You are eligible for a refund of your first paid subscription purchase on your account, subject to the processing fee described in Section 5.6, if:

(a) you submit your request within seven (7) calendar days after payment; and
(b) you have not consumed any Credits included with that purchase or used any other paid functionality provided by that subscription before the refund is processed.

This policy applies to both monthly and annual subscriptions. It does not restart when you cancel and resubscribe or switch billing cycles.

Signing in, viewing account settings, or using separately allocated free Credits without accessing paid subscription functionality does not, by itself, disqualify you.

5.3 Credit Packs and Subscription Upgrades

A separately purchased Credit pack is eligible for a refund, subject to the processing fee described in Section 5.6, if you request it within seven (7) calendar days after payment and none of the Credits from that specific purchase have been consumed before the refund is processed. Partially consumed packs are not eligible under this voluntary policy.

For a subscription upgrade, you may request a refund of the additional upgrade charge within seven (7) calendar days after payment. We may approve the request if you have not used any additional Credits or functionality unlocked by the upgrade before the refund is processed. If approved, we will reverse the upgrade and restore the previous subscription for the remainder of its original term. An upgrade refund does not include the underlying subscription fee and is subject to the processing fee described in Section 5.6.

5.4 Renewals, Cancellation, and Other Exclusions

Automatic renewal charges are not eligible for the voluntary seven-day refund policy, even if you have not used the renewed subscription. This does not affect refunds for billing errors or any rights required by applicable law.

Cancelling a subscription stops future renewals; it does not automatically request a refund or result in a refund for the current billing period. Unless a refund ends your subscription earlier, access continues until the end of the paid term.

Except as otherwise provided in these Terms or required by law, we do not refund partially used subscriptions, unused balances after the refund window, or purchases solely because you are dissatisfied with the style or subjective quality of an AI-generated Output. This does not exclude remedies for Services that are defective or materially different from what was promised.

Free or promotional Credits have no refundable purchase price.

5.5 Billing Errors and Technical Problems

Contact us if you believe you were charged twice, charged after a cancellation that took effect before renewal, or charged an incorrect amount. We will investigate and refund verified overcharges. These claims are not subject to the voluntary seven-day deadline or unused-purchase condition.

If a task fails because of a verified technical error on our side and Credits were deducted without delivery of the requested Output, we will restore the affected Credits. A completed generation that does not match your subjective expectations is not, by itself, a technical failure. Credits deducted for a verified failed task and subsequently restored will not count as consumed Credits when determining refund eligibility under this Section.

If we cannot deliver a paid purchase, we will refund the undelivered portion. Where applicable law entitles you to a monetary refund or another remedy, restoring Credits will not replace that entitlement without your agreement.

5.6 Refund Requests, Processing Fees, and Payment

Submitting a request. Send refund requests to [email protected], preferably from the email address associated with your account. Include your account email and sufficient information to identify the transaction, such as an order number, payment date, and amount. We may request information reasonably necessary to verify ownership or investigate the request.

The time you first send a request identifying the purchase determines whether it meets the seven-day deadline. Stop using the purchase while the request is being reviewed.

Processing fee. For refunds under Sections 5.2 and 5.3, we may deduct a refund processing fee of up to six percent (6%) of the payment amount eligible for refund, but only where permitted by applicable law. For an upgrade refund, this percentage applies only to the refundable upgrade charge, not the underlying subscription fee. We will disclose the applicable deduction and net refund amount before processing the refund.

This fee does not apply to refunds for verified billing errors, our failure to deliver paid Services, termination or discontinuation under Section 11, or the exercise of statutory withdrawal rights. No fee will be deducted where prohibited by applicable law.

Refund payment. Approved refunds will be returned to the original payment method where possible. We aim to initiate approved refunds within ten (10) business days after approval, subject to any shorter deadline required by law. Your payment provider may require additional time to display the funds.

Effect of a refund. When a refund is issued, we will remove the Credits and access attributable to the refunded purchase. A full reversal of a subscription purchase, whether or not a processing fee is deducted, ends that subscription and its future renewals. Upgrade refunds are handled as described in Section 5.3.

5.7 Mandatory Consumer Rights

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded, including rights relating to withdrawal, defective digital content or services, or unauthorized payments. Those rights take priority over the deadlines, usage restrictions, processing fees, and exclusions in this Section.

Where applicable consumer law provides a fourteen-day withdrawal period, including for qualifying purchases by consumers in the EEA or United Kingdom, you may exercise that right by sending us a clear statement of your decision to withdraw before the applicable period expires. No reason is required.

We will rely on any exception to withdrawal rights, or any deduction for services already supplied, only where the legal requirements for doing so have been met, including any required prior express consent, acknowledgment, and confirmation. Mere acceptance of these Terms does not, by itself, establish that those requirements have been satisfied.

6. CONTENT OWNERSHIP AND INTELLECTUAL PROPERTY

  • Your Input: You own all text prompts, images, or videos you upload ("Input"). You grant us a worldwide, royalty-free license to use your Input to provide and improve the Services.
  • AI Output: Subject to your compliance with these Terms and payment of all fees, Token Dynamics Inc. hereby assigns to you all its rights, title, and interest in and to the content generated by the Service based on your Input ("Output").
  • Legal Uncertainty: You acknowledge that AI-generated content's copyrightability is an evolving area of law. We do not guarantee that the Output is protectable under intellectual property laws in any jurisdiction.
  • Company IP: The GenFlow name, logo, software, and underlying AI architecture are the exclusive property of Token Dynamics Inc.

7. PROHIBITED CONDUCT AND CONTENT

You shall not, and shall not permit any third party to, use the Services to:

  • Illegal Acts: Violate any local, state, national, or international law.
  • Harmful Content: Generate content that is defamatory, obscene, pornographic, harassing, threatening, or promotes hate speech.
  • Infringement: Generate content that infringes upon the intellectual property or privacy rights of any third party (e.g., non-consensual deepfakes).
  • System Abuse: Attempt to "jailbreak," reverse-engineer, or bypass any security filters or rate-limiting mechanisms.
  • Data Scraping: Use automated scripts to harvest data or Output from the Service without explicit API authorization.

8. DMCA POLICY (COPYRIGHT COMPLIANCE)

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information:

  • A description of the copyrighted work.
  • The location (URL) of the infringing material on our platform.
  • Your contact information.

Submit notices to: [email protected].

9. THIRD-PARTY SERVICES

The Services may contain links to third-party websites or services (e.g., Stripe for payments, Cloudflare for security). Token Dynamics Inc. does not endorse or assume responsibility for any third-party sites, information, or materials.

10. SITE MANAGEMENT

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Terms.
  • Take appropriate legal action against anyone who violates the law or these Terms.
  • Refuse, limit access to, or disable any User Input that exceeds our safety thresholds.

11. TERM AND TERMINATION

These Terms remain in effect while you use the Services. We may terminate or suspend your access to the Services at any time, for any reason, including violation of these Terms, subject to applicable law and the refund obligations below. Upon termination, your right to use the Services will cease immediately.

If we permanently terminate your paid access for reasons other than your breach of these Terms, we will refund the subscription fee attributable to the remaining paid term on a time-proportionate basis, together with the amount paid for unused, unexpired, separately purchased Credits. Free or promotional Credits are excluded from this calculation.

The same treatment applies if we permanently discontinue the paid Services you purchased. If we materially reduce the functionality promised for your current paid term, you may terminate the affected subscription and receive a time-proportionate refund for the remaining term.

If we terminate your account because of your breach, no refund is due solely because of that termination, except as required by applicable law. Termination does not extinguish an existing entitlement to correction of a billing error or another mandatory remedy.

Refunds under this Section are not subject to the voluntary seven-day deadline, unused-purchase condition, or processing fee in Section 5.

12. MODIFICATIONS TO TERMS

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on the Site or via email. Your continued use of GenFlow after the "Effective Date" constitutes acceptance of the new Terms, subject to any additional notice or consent required by applicable law.

Changes to the refund policy will apply prospectively to purchases and renewals made on or after the stated effective date, following any notice or consent required by law. They will not retroactively reduce refund rights attached to earlier transactions.

13. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, TOKEN DYNAMICS INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE OUTPUT WILL BE ACCURATE, ERROR-FREE, OR UNINTERRUPTED.

THIS SECTION DOES NOT LIMIT OUR EXPRESS REFUND OBLIGATIONS UNDER SECTIONS 5 AND 11 OR ANY RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TOKEN DYNAMICS INC., ITS DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS OR LOSS OF DATA). OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

THIS SECTION DOES NOT REDUCE ANY REFUND EXPRESSLY DUE UNDER SECTIONS 5 AND 11 OR LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Token Dynamics Inc. from and against any claims, damages, obligations, losses, or expenses (including attorneys' fees) arising out of your use of the Services, your Input, or your violation of these Terms.

16. DISPUTE RESOLUTION: BINDING ARBITRATION

  • Governing Law: These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.
  • Mandatory Arbitration: Any dispute arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
  • Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

17. MISCELLANEOUS

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.
  • No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Entire Agreement: These Terms constitute the entire agreement between us regarding our Services.

18. CONTACT US

For any questions regarding these Terms, please contact:

Token Dynamics Inc.
Legal inquiries: [email protected]
Subscription cancellation, billing, and refund requests: [email protected]

Read our Privacy Policy to learn how we handle your data.